We have a simple policy in this complicated world. We do NOT charge if you cancel one hour in advance of your reservation time.
If your vehicle left our garage toward you, you pay a one-hour service charge.
If we’ve sent the vehicle further than an hour away toward your location and you cancel it, we will bill you for the time spent going toward you and returning back home to our facility.
In-town Cancellations made in-advance of one hour before your scheduled pick-up time. NO CHARGE.